REFUNDS &
WARRANTY.

THE POLICY AT A GLANCE.

Here is the short version before the detail below:

NO REFUNDS OR RETURNS.

Please read carefully: Odinson EV does not offer refunds, exchanges or returns.

• All sales are final. Once an order is confirmed and delivered, it cannot be returned for a refund.
• Change of mind is not covered. Please use the detailed specifications on each product page, and ask us anything on WhatsApp before ordering, so you choose the right model and configuration.
• Customised configurations are final. Battery type and capacity choices are made for you at the time of order and cannot be exchanged afterwards.
• Non-delivery of expectation — including range, speed or ride feel that varies with road conditions, payload, weather or riding style — is not a defect and not grounds for a return. These variations are described openly across our website.
• Nothing here limits rights that cannot be excluded under applicable Indian consumer law. Where the law requires more than this policy, the law prevails.

If something about your purchase concerns you, contact us — we will always listen and do what we can within this policy.

THE ONE-YEAR WARRANTY.

Every new Odinson EV scooter is covered by a one-year warranty from the date of purchase, subject to the terms on this page and any applicable warranty documentation provided with your scooter.

During the warranty period, components that fail due to a defect in materials or workmanship will be repaired or replaced at our discretion and at no cost to you for the covered part and its associated labour.

• Coverage begins on the date of purchase shown on your invoice.
• Claims must be made through Odinson EV directly — see making a claim.
• Repairs or replacements under warranty do not extend or restart the original one-year period.
• Where a replacement part is supplied, the defective part may be retained by us.

WARRANTY DEPENDS ON PARTS.

Warranty support depends on the part involved. Broadly:

Important: battery warranty terms can differ between lead-acid and lithium-ion packs and between models and capacities. The specific warranty terms provided with your scooter at purchase apply. If any document is unclear, ask us before buying — we will put it in writing.

WHAT THE WARRANTY DOES NOT COVER.

The one-year warranty does not extend to problems caused outside of manufacturing:

• Accidents, collisions or falls, and any damage resulting from them.
• Misuse or overload — riding beyond the scooter's rated load, using it for purposes it is not designed for, or ignoring operating guidance.
• Water damage from submersion, high-pressure washing or riding through deep water.
• Unauthorised repairs or modifications — opening the controller, altering wiring, fitting non-standard parts or firmware, or third-party battery modifications.
• Improper charging — using chargers other than the supplied or approved charger, or charging practices contrary to the manual.
• Normal wear and consumables as listed in the previous section.
• Storage damage from leaving the battery fully discharged for long periods.
• Costs not attributable to the defect — such as transport of the scooter to and from the service point, unless agreed with us in advance.

A fault discovered during inspection to fall under any exclusion will be quoted as a normal chargeable repair — we will confirm the cost with you before any work is done.

MAKING A WARRANTY CLAIM.

If a covered fault appears, here is what happens:

Please make claims during the warranty period. A claim raised after the one-year period ends is handled as a normal paid repair.

REPAIRS & SERVICE.

Support does not end after one year. Out-of-warranty repairs, spare parts and periodic servicing are available through our team.

• Out-of-warranty faults are inspected and quoted before any chargeable work begins.
• Genuine spare parts can be arranged for models we support — ask us for availability and pricing.
• Routine checks — brakes, tyres, wiring and battery health — help prevent bigger problems. We are glad to advise on care intervals.

For service bookings, message us on WhatsApp with your model and a description of the issue.